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FAQ’s

Do you have a size guide?

Our size guide is available here.

I need help with ordering. Is there someone I can contact?

Check out our contact us page for our contact details.

What payments do you accept?

We accept the following forms of payment: Credit cards and debit cards (Visa, Mastercard, American Express), Paypal and Shlimp and Ulrich gift vouchers.

Do you give discounts on clothing?

Occasionally, we provide special offers and discounts. When we do, it will be advertised on the website.

How do I know if the purchase I made was successful?

When you make a purchase with shlimpandulrich.com, we will send you a confirmation email with the details. If you haven’t received a confirmation email within 24 hours of your purchase, contact us.

I’ve made an order but have changed my mind. How can I change my order?

If you want to change your order, contact us as soon as possible. We are pretty quick with processing and packing orders. Your order can only be changed as long as your order has not been shipped.

How do I cancel my order?

We are fairly quick with processing orders and ship as fast as possible so if you want to cancel your order, contact us as soon as possible! Your order can be cancelled as long as it hasn’t been shipped.

I’ve received my order, but I am not happy with it. Can I exchange, refund or return the item?

We have options available for customers that are not satisfied with their purchase. For more information, read our return policy.

I have a Shlimp and Ulrich voucher. How long is it valid for?

Shlimp and Ulrich vouchers are valid for 12 months from the date they are issued.

Do I have to use my voucher in one transaction?

No, vouchers can be redeemed on shlimpandulrich.com as full or part payment. If you use part of your voucher, the balance will update and you can use the remainder of your voucher on another purchase in the near future.

How do I make a complaint?

We take complaints seriously and will try to resolve any dispute as soon as possible! Customers wishing to complain are encouraged to contact us as soon as possible.

Still have a question?

Our contact details can be found on the contact us page.


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    Product size guide
    Please use these size charts to help determine your size.

    Please use these size charts to help determine your size. Please note that these charts are indicative only. Sizes and measurements may vary to actual item. Please email us if you need the fit of a particular item. 

    Clothes
    INTEUUKUSFR/ESAUJAPIT(RU)
    XXS324034433638
    XS346236653838/40
    S368438874040
    M38106401094242/44
    L401284212114446
    XL4214104414134648
    XXL4416124616154850
    XXXL4618144818175054

    Body measurements
    EUBust (cm)Waist (cm)Hips (cm)
    3276-8060-6486-90
    3480-8464-6890-94
    3684-8868-7294-98
    3888-9272-7698-102
    4092-9676-80102-106
    4296-10080-84106-110
    44100-10484-88110-114
    46104-10888-92114-118

    Artboard 1
    • 1. Bust
      Measure arount the widest point over the bust.
    • 2. Waist
      Measure around natural waistline.
    • 3. Hips
      Measure around natural waistline.
    Jeans/Trousers
    EUWaist (inch)Waist (cm)Inside leg (inch)Inside leg (cm)
    3224612871
    342563,53076
    3626663281
    382768,53486
    402871  
    422973,5  
    443076  
    463178,5  
    483281  
    503383,5  

    Figure-back
    • 1. Waist
      Measure around natural waistline.
    • 2. Inside leg
      Measure from top of inside leg at crotch to ancle bone.
    Bras
    EUUKFR/ESIT
    70A32A85A2A
    75A34A90A3A
    80A36A95A4A
    70B32B85B2b
    75B34B90B3B
    80B36B95B4B
    70C32C85C2C
    75C34C90C3C
    80C36C95C4C

    Page 1
    • A.
      Measure right under the bust.
    • B.
      Measure your chest around the fullest part of your bust while wearing a bra that fits well.
    Bra measures in cm
    70A75A80A85A70B75B80B85B
    A: 68-72cmA: 73-77cmA: 78-82cmA: 83-87cmA: 68-72cmA: 73-77cmA: 78-82cmA: 83-87cm
    B: 82-84cmB: 87-89cmB: 92-94cmB: 97-99cmB: 84-86cmB: 89-91cmB: 94-96cmB: 99-101cm
    70C75C80C85C70D75D80D85D
    A: 68-72cmA: 73-77cmA: 78-82cmA: 83-87cmA: 68-72cmA: 73-77cmA: 78-82cmA: 83-87cm
    B: 86-88cmB: 91-93cmB: 96-98cmB: 101-103cmB: 88-90cmB: 93-95cmB: 98-100cmB: 103-105cm

    Shoes
    EUUKUS
    3524,5
    35,52,55
    3635,5
    36,53,56
    3746,5
    37,54,57
    3857,5
    38,55,58
    3968,5
    39,56,59
    4079,5
    40,57,510
    41810,5
    41,58,511
    42911,5